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Job Description
- • To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.
• Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).
• Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.
• Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.
• Ensure that enrolment and attendance via TPG is captured promptly.
• Any other Ad-Hoc duties that are training administration related
Requirements
Diploma holder or higher with at least 2 years of experience in customer service and training/operations management.
Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.
Possess good decision-making and problem-solving abilities to respond to complaints and queries
Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.
Team player, adaptable, receptive to change and able to thrive in a fast-paced environment.
To Apply
Please contact Ivy Ng at ivyng@tempserv.com.sg for a confidential discussion.
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