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Job Description
- • Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems
Requirements
Degree/Diploma/Higher NITEC in Information Technology/Computer Sciences/ Telecommunication
Entry level are welcome to apply.
Strong teamwork and communication skills
Excellent customer service skills
Prior experience in Network Operations Centre (NOC) environment preferred
Only Singaporean may apply.
To Apply
Please contact Shane Ng at shaneng@tempserv.com.sg for a confidential discussion.
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