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Job Description
- Outbound Call Assistant Duties:
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Front Desk Floater Duties:
• Flexible to be deployed to Woodlands/Paya Lebar offices
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
Preferably GCE ‘O’ levels and above
Candidate with prior experience in outbound call preferred and front desk management preferred
Basic Computer knowledge (Microsoft Excel and Word)
Have a pleasant disposition with a positive attitude
Excellent in customer service delivery
To Apply
Please contact Ivy Ng at ivyng@tempserv.com.sg for a confidential discussion.
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