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Job Description
- • Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Provide operating guidance, training and troubleshooting documents to internal and external parties.
• Ensure the delivery of support in accordance to project’s SLA(Service Level Agreement)
• Gathering of logs/information requested from L2 and L3 for ticket resolution
• Assist in generation of various reports and other admin work
• To be able to attend to user on-site when required.
Requirements
• Diploma in Computer Science / Engineering/ Information Technology or equivalent
• Those with no experience but with relevant qualifications are welcome to apply!
• Working experience as helpdesk agent, experienced in fronting customers will be an advantage.
• General knowledge of Windows10, Printers, Network with prior experience in applications support, Usage of prior ITSM like ManagedEngine and ServiceNow is a plus.
To Apply
Please contact Ivy Ng at ivyng@tempserv.com.sg for a confidential discussion.
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